Shipping policy
Refunds
We are happy to offer a store credit on an item you've purchased from us - simply contact us within 7 days of receiving your order. We cannot refund for shipping, and all returns are at the expense of the customer. We recommend you use a trackable courier, as we cannot accept responsibility for items lost in transit. There is no exchange on sale items.
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
Faulty Item
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
Incorrect Item/Damaged on Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item until we've had a chance to chat with you!
Here's how it works
1. Get in touch
Please email us and request a returns form.
Fill out the returns form and email it back to us before sending your item - it makes the process a lot easier.
2. We'll get back to you
One of our Harpar Hair team members will contact you via email to confirm the return request.
Items sent back to us without first requesting a return will not be accepted.
3. Pack & Send
Pack up your item carefully, so it reaches us safely . You can re-use your Harpar Hair packaging, or a similar sized box if you no longer have it.
Please send to:
96 Garden Street, East Geelong 3219, VIC Australia.
4. Then what happens?
We will process your returns and give you a store credit within 5 business days of your return arriving back to us.
We'll be in touch as soon as your return is complete.
Please note: the store credit can only be used online and not in-store. If using click and collect, items can be returned in store, but will be given online store credit, unless needing to exchange.